Contact support
For support, billing questions, bug reports, or general product questions, email theknotltd@outlook.com.
Include what happened, what you expected to happen, and whether you were using iPhone or iPad when the issue came up.
FAQ: Which devices does Pill Counter support?
Pill Counter is built for iPhone and iPad. For the best experience, keep your device updated and make sure camera permissions are enabled for the app.
FAQ: How do I get more reliable counts?
Keep the camera stable above the tray, use clear lighting, and make sure the pills or tablets are fully visible in the frame. A fixed stand usually gives more consistent results than holding the device by hand.
FAQ: Can I review previous counts later?
Yes. Pill Counter keeps count history so you can look back at previous results when you need to confirm a count or revisit a task later. You can also save results to Photos when you want a copy outside the app.
FAQ: Do I need extra hardware?
No dedicated counting machine is required. Pill Counter is designed to work with the iPhone or iPad you already have. A stand can help keep the camera angle steady, but it is not required by the app.
FAQ: Who handles subscriptions or billing?
If Pill Counter offers paid features or subscriptions, billing is handled through Apple's App Store systems. You can review or manage those purchases in your App Store account settings.